Terms and Conditions
Booking and Payment
For confirmation of your booking, full payment is required. After we have received the booking and payment, the contract between us is binding, and you receive the payment confirmation and service vouchers.
Children
Children from 6-12 years old receive a 50% discount. Children from 0-6 years old receive a 100% discount except on jeep tours, then they receive 50%
Cancellations of Bookings
General Terms: If the tour is cancelled 24 hours before the tour, we offer a full refund. If you cancel less than 24 hours before the start of your tour, there is no refund.
For tailor-made tours and bigger groups
Cancellation more than two weeks (14 days) before the tour, you will receive an 80% refund.
Cancellation Less than two weeks (14 days) and more than 48 hours before the start of your tour, you will receive a 40% refund.
Cancellation less than 48 hours before the start of your tour; there is no refund.
This includes all bookings made within 48 hours before the start of the tour.
No show: In the case of no show, there is no refund.
Changes or Cancellation by Eastfjords Adventures
Eastfjords Adventures reserves the right to cancel or suggest changes to tours due to weather and or road conditions or if the minimum number of clients required for the tour is not reached. If changes occur, we will contact you at the earliest possible date.
When a change or cancellation occurs, you have the choice to change the date or arrangement of the tour or receive a full refund. We can not refund any personal expenses such as payments for flights, transport, accommodation, Travel insurance, equipment purchases, visas, vaccinations, or other expenses.
Information Provided
Information provided by Eastfjords Adventures on weather, clothing, equipment needed, etc., will always be up to date depending on conditions but without the responsibility of Eastfjords Adventures.
Please note that appropriate footwear and suitable outdoor clothing must be worn on our tours. We reserve the right to refuse participation to customers dressed inappropriately or with inappropriate footwear. That will put the client’s well-being and safety at risk. In such cases, total cancellation charges apply.
Adventure Travel and Client Responsibility
It is fundamental that you accept possible hazards involved in the tour you booked and that when travelling in remote areas and mountains, there is an element of on-tour flexibility. The itinerary stated in the tour description is indicative, and it is not guaranteed that a particular route will be followed or place reached. As well, you have to acknowledge that delays and or alterations and their results, such as inconvenience and discomfort, are possible in unforeseen circumstances. You are responsible for bringing the personal equipment needed.
The use of alcohol or other mind-altering substances may prevent you from taking part in tours as it can pose safety threats to you or other participants.
Personal Travel Insurance
Individual travel insurance is not included in the tour prices. We strongly recommend that our clients have comprehensive travel insurance against contingencies, including compensation for medical costs and cancellation fees.
In the event of an emergency medical rescue and/or repatriation from a tour by whatever means, the client will bear the responsibility for such costs. In a medical emergency, Scandinavian citizens must present their passport, while citizens of EEA countries must present a European Health Insurance Card (EHIC card) or be charged in full. The free EHIC card replaces the E-111 form and ensures the same rights for citizens of participating countries. Citizens of non-EU/EEA countries will be charged in full at hospitals or clinics. For more information, contact the Icelandic Social Insurance Administration (Tryggingastofnun) at +354-560-4400 during 8:00-15:30 GMT.
All luggage and personal equipment you bring with you are, at all times, your responsibility. We are not responsible for any loss or damage to your baggage and personal equipment.
Medical & Dietary Conditions
If you have a medical condition that may affect your or other people’s enjoyment of the tour, we ask you to tell us when booking. You must advise us of dietary requirements and preferences when booking. Please inform us if you have any of the following underlying conditions so that your guide can respond appropriately in a medical emergency.
Diabetes
Severe allergies
Epilepsy
Heart disease
High blood pressure
Low blood pressure
Claustrophobia
Fear of heights (Acrophobia)
If you
If you have any emergency medication like injectors for anaphylaxis or pills for chest pain (Nitroglycerin), please inform the guide where they are.
Take any medicines regularly; please tell the guide.
Know of any underlying or hereditary disease, condition or allergy.
If you have any other underlying medical conditions, we may need to assist with.
Independent Travel Arrangements
We will not be responsible or liable for your actions or safety for any independent travel you undertake before, during (or after the tour.
Complaints Procedure
If you have a complaint about the tour, please talk to your guide at the earliest opportunity. If you feel your complaint needs to be adequately dealt with, we will do our best to agree on a settlement. Any outstanding complaint not resolved during the tour should be notified to us in writing within 30 days of the scheduled return date.
Privacy Policy
All personal information will be strictly confidential and will not be given or sold to a third party.
Our Liability & Compensation
Eastfjords Adventures will accept liability for the negligence of its employees, causing direct physical injury to passengers only to the extent that it is obliged under Icelandic law. We cannot be held responsible for any mishap to yourself or your property, particularly for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. By confirming your booking with Tinna Adventure, you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
Governing Law / Jurisdiction
These Terms and Conditions are following Icelandic law. Any case regarding these terms and conditions will be dealt with at the District Court of East Iceland.